Frequently asked questions

It checks your products for what AI shopping and Google need, fixes the gaps in your store, shows which stores ChatGPT Shopping and Google AI Mode pick for your buyers' questions, and writes listings, posts and product photos for your review. See the overview.

Yes, there is a Free plan with the product check, fixes, bulk fixes, templates, undo, redirects, the SEO score and Google Search Console. Paid plans add AI search tracking, AI writing and AI photos. See plans.

No. Installing the app creates what it needs. There is nothing to sign up for, and Shopify bills your plan. See your account and store connection.

Choosing a paid plan starts Shopify's 7-day trial, with 1,000 credits for a new store. Shopify bills you only if you keep the plan after 7 days. Trial credits come once per store.

Credits pay for AI work such as checks, written listings, articles and images. Each button shows its price. The product check, typed fixes, templates, redirects and undo use no credits. See Credits.

Paid actions are refused and nothing is charged, and scheduled checks pause. They start again when your next credits arrive with your plan. You can also move to a bigger plan.

Credits come with your plan on Shopify, so the way to get more is a bigger plan. Upgrading part way through a month adds the difference at once.

No. Each month's credits end when that month ends, and your plan adds a new allowance.

No. The app writes search fields, alt text, categories, barcodes, category details, redirects and, when you approve them, descriptions, articles and photos. Price, stock and product status stay as you set them.

No. It proposes search titles and descriptions, and the product title itself stays as you wrote it.

Yes. Product and search fixes are listed under Settings, Changes with what they replaced, and most can be undone in one click. A published article is taken down rather than undone. See Undo changes.

Undo compares the field with what the fix wrote. If it has changed, undo leaves it alone and tells you, so your newer edit is safe.

Barcodes are entered one product at a time, because each one is unique to the item. Categories, details and search visibility can be fixed for up to 250 products at once.

Handmade and own-brand products often have none. Select This product has no barcode, and the product stops being listed as missing one. See Barcodes.

Every day, on install, and when products change. You can also select Check again once an hour. The product check is free on every plan.

On the schedule you choose in Settings: every day, every 3 days or every week. During the trial they run every 7 days at most. You can also select Check now on a question.

No app can promise that. RankX AI shows what the answers show today and what stands in your way, and you decide what to change.

It depends on where Google shows it. Our tests found products in the US, UK, Canada and Australia, and none in Germany, France and the Netherlands. See Google AI Mode markets.

Shopping results come from ChatGPT Shopping and Google AI Mode. Answers about your store and your buyers' questions come from ChatGPT, Gemini and Perplexity.

Articles are written in English or German. Search titles and descriptions follow your store's language.

No article goes live without your click, and scheduled articles wait for your review. Templates marked to apply automatically fill empty search fields on new products, and you can undo those.

No. Change the handle in Shopify. The app adds redirects for old addresses that no longer load. See Broken links and redirects.

No. It does not request customer or order access. See Permissions.

Your plan is cancelled and your changes stay on your store. RankX AI deletes your store's data within 30 days. See Uninstalling.

Yes. Install it on each store. Each store has its own plan, credits and data.

Yes. Enter the agency's code under Settings, Agency, then the store owner confirms it. It does not change what you pay.

Start with Troubleshooting and Error messages. You can also email support@rankxai.com.