Every message the RankX AI Shopify app can show, what caused it and what to do next.
This page lists the messages the RankX AI Shopify app shows when something could not be done, why each one appears and what to do. Search the page for the words on your screen. Most messages end by saying nothing was charged or nothing was changed, and when they do, you can trust that and try again.
The action is part of a paid plan, or credits are needed
Follow Go to your plan
Not changed
The app refused the change on purpose, and your store is as it was
Read the sentence, correct the input and try again
Not yet
You asked too soon
Wait for the time shown
A control that is not available on your plan is greyed out, and the reason sits beside it, for example "You're on the Free plan. This is included in every paid plan. Available on Starter."
That is not a barcode we recognise. A UPC, EAN or ISBN has 8, 10, 12, 13 or 14 characters; copy it from the product or its packaging.
Wrong length or characters
Copy the barcode from the product
The last digit of that barcode does not match the others, so one of them is mistyped. Copy it from the product or its packaging.
The check digit failed
Copy the barcode again
That looks like a filler number, not a real barcode. Copy the barcode printed on the product or its packaging.
Repeated or sequential digits
Use the real barcode, or mark the product as having none
The {label} is already {value}. Nothing was changed.
The field already holds that value
Nothing to do
That product no longer exists on this store.
The product was deleted
Nothing to do
The {label} was sent, but your store did not read back the new value. Check the product in Shopify before changing it again.
The app could not confirm the write
Open the product in Shopify and look at the field
RankX AI could not confirm whether this change was applied, as the store stopped responding while it was being sent. Check the page before re-sending: sending it again may write it twice.
The connection dropped during a write
Check the product first
Choose {attribute} from Shopify's list.
Details accept values from Shopify's list only
Pick from the list
That detail does not belong to this product's category. Choose the category first.
The category changed
Choose the category, then the detail
Shopify has no definition for this detail on your store yet. Set it once in Shopify's product editor.
The detail has not been used on your store
Set it once in Shopify
This detail cannot be set from a list here. Set it in Shopify's product editor.
Measurements and free text are set in Shopify
Use the product page in Shopify
One fix covers up to 250 products. Fix these, then select the rest.
Too many selected
Fix 250, then select more
Select products in the same category: the details to set come from the category.
Mixed categories selected
Select products from one category
We could not search Shopify's categories just now.
A temporary problem
Try again
Shopify's product picker did not open. Please try again.
This has changed since our fix, in Shopify or by a newer fix here, so we left it as it is. If a newer fix changed it, undo that one first. Nothing was changed.
The field no longer holds the value the fix wrote
Undo the newer fix first, or edit the field in Shopify
This change did not reach your store, so there is nothing to undo.
The write failed in the first place
Nothing to do
This kind of change cannot be undone from the app.
The change type has no undo
Change it in Shopify
The previous text was longer than the change history keeps, so it cannot be put back in full. Nothing was changed.
Very long text is not stored in full
Restore it by hand
The product's images were changed in Shopify after this image was added, so we left them as they are. Nothing was changed; remove the image in Shopify if you no longer want it.
That address still loads, so a redirect would do nothing, as Shopify only follows a redirect when the original page is gone, and deletes it automatically if the page comes back.
The old address is live
No redirect is needed
That redirect already exists and points where you want it to.
It is already there
Nothing to do
That address already redirects to {target}.
Another redirect uses that address
Remove it first if you want to change it
That redirect would point the address at itself.
From and To are the same
Change the To address
That address is not a path on this store, so a redirect cannot be created for it.
The old address is not a path
Use a path starting with /
That address already redirects somewhere else, and Shopify does not let one redirect point at another. Point this one at the final address.
The target is itself redirected
Use the final address
That address already has a redirect.
Shopify already holds one
See Your redirects
Enter the old address and where it should go.
A field is empty
Fill both fields
Shopify accepted the redirect but it could not be read back, so it may not be in effect.
The result could not be confirmed
Look for it in Your redirects
The file needs two columns: the old address (starting with /) and where to send visitors.
The CSV has the wrong shape
Fix the file and import it again
That file could not be read. Save it as a CSV and try again.
Sentences such as "We could not read your questions just now." or "We could not save that just now." mean a temporary read or save problem. They are not a finding about your store. Reload the page or try again in a minute. When the sentence ends with "Nothing was charged." or "Nothing was changed.", that is exactly what happened.
If a message does not clear, email support@rankxai.com with the message and the page you were on
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