The free trial

RankX AI's free trial is seven days with a fixed credit grant, identical on every plan, and it does not begin at signup. The clock and the credits both start when the platform-funded onboarding package completes. An account that signs up and abandons onboarding halfway has no trial running and no credits, which is correct behaviour and the single most common source of confusion in the first hour.

What starts the trial

Three pieces of setup work are platform-funded, meaning RankX AI pays for them rather than charging your balance:

1. The brand scan, which fetches and reads your homepage.
2. The Brand Hub build, which turns that scan into your brand profile.
3. The homepage check, a one-page technical read of your site.

When all three have run and you have completed the last required onboarding step, three things happen at once: your trial clock starts, your trial credits land, and the first AI-visibility baseline is dispatched across every prompt you accepted.

Why it works this way

The onboarding package is genuinely free and it costs RankX AI real money on every signup. Attaching the grant to completion rather than to signup is what makes it possible to give away without asking for a card.

It also means the trial starts on the day you can actually use the product. A seven-day clock that begins at signup and spends three of those days waiting for you to finish setting up is a four-day trial being sold as a week.

One package per domain, permanently

The free onboarding package is granted once per verified root domain, not per account and not per user. Signing up again with the same domain does not issue another one, and neither does deleting a Website and adding it back.

This is worth knowing before you sign up with a throwaway domain to have a look around: the entitlement is spent on whichever domain you use first.

Two details on how the domain is worked out. For an ordinary site, the entitlement is keyed to the registrable domain, so www.example.com and example.com are the same claim. For a site on a shared hosting platform, where every customer is a subdomain of one provider, the subdomain is the tenant, so two different shops on the same platform get their own entitlements rather than one of them finding the claim already taken by a stranger.

Scheduled checks run every seven days during a trial

On every plan, while the account is on trial, the fastest cadence available for scheduled AI-visibility, rank, AI Shopping and Website Audit checks is once every seven days. Your plan's own floor applies again the moment you subscribe.

This is the most customer-visible thing in the trial and it is deliberate rather than a throttle. A daily sweep of a full prompt list would consume more than the entire trial grant within the first few days, and the account would arrive at day four with one measurement and no credits left. A seven-day floor buys a scheduled re-check, which is the thing that actually shows a movement.

You can still run a check manually at any time. The floor governs the schedule, not your ability to ask.

What the grant funds

The trial grant is sized for setting up and looking around, not for running the whole platform at its fastest cadence. Realistically it covers:

• The AI-visibility baseline across the prompt set you accepted.
• The scheduled re-check seven days later.
• A Website Audit on a small to medium site.
• Some research or a content brief, if you want to see that side.
• Manual runs, within reason, on the prompts you care most about.

Remember the arithmetic: a visibility check is charged per prompt, per assistant, per run, so twenty-five prompts on five assistants is 125 checks each time.

If you want the trial to show you more, prune the prompt list before the first scheduled run. Pausing a prompt is instant, reversible, and keeps its history. See credits and metering.

What happens when the trial ends

The trial is a state on the account rather than a separate mode of the product. When it expires, metered actions are refused with a subscription reason rather than a credit reason, and the message says which. Nothing is deleted, and every measurement collected during the trial is still there when you subscribe.

Trial credits do not roll over into a paid plan. Neither do monthly grants on a paid plan; RankX AI does not carry unused credits forward on any plan, which is one of the arguments for matching cadence to plan rather than buying headroom.

Troubleshooting

"I have no credits and no trial." Onboarding was not completed. Go back in and finish it. Nothing is lost, nothing needs resetting, and the grant lands the moment you complete the last required step.

"My trial started later than I signed up." That is by design; see above. The seven days run from completion.

"I signed up twice and the second account has no free package." The entitlement is per root domain, permanently. Use the original account, or contact support before creating a third.

"An action was refused during the trial." Read which refusal it was. Not enough credits and subscription not active are different states with different remedies, and RankX AI keeps them apart deliberately. The four refusals are in credits and metering.

Where to go next

• Quickstart, to get the trial started.
• Your first week, which is the same week as the trial by design.
• Plans and limits, for what comes after.