Notifications and weekly summary
What the bell-style Notifications page shows, and what the weekly email contains.
The Notifications page lists what has happened in your store's account, such as a product recommended for the first time or an article ready for review. RankX AI also sends one email, a weekly summary of your products and what to fix next. Both are free on every plan.
Before you start
- Every plan, including Free.
- The weekly summary starts switched on, and it goes to your Shopify store email.
How do I read my notifications?
Open Notifications
Press Notifications at the top right of Home.
Filter the list
Press All to see your latest 30, or Unread to see what is new. The Unread filter shows a count when you have some.
Open a notification
Press a row to mark it read. A row with an arrow also opens the screen it is about, such as Products, Blog or Plan.
Clear the list
Press Mark all as read to mark everything read at once.
What does each part of a notification mean?
| Label | What it means |
|---|---|
| New | You have not read this one yet. |
| Needs attention | It is about something important that needs you. |
| A date | When it happened. |
| "2 times" beside the date | The same event happened more than once, so it is grouped in one row. |
| "No notifications yet." | Nothing has happened yet. |
| "Nothing unread." | You have read everything. |
Notifications are kept for 90 days.
What will I be told about?
| Notification | What it means | What to do |
|---|---|---|
| Your product was recommended for the first time | A monitored product appeared in an AI shopping answer for the first time. The title gives a count when there are several. | Open the question to see the answer. |
| Shopping checks are failing | Scheduled shopping checks are not completing. Failed checks are not charged. | Wait for the next check. If it continues, see troubleshooting. |
| You have run out of credits | Your scheduled AI checks could not run. They start again when your next monthly credits arrive. | Read credits, or choose a bigger plan. |
| Monitored products paused by your plan change | Your new plan covers fewer products. The others are still saved and no longer checked. | Stop monitoring products you no longer need, or move to a bigger plan. |
| An article is ready for review | A blog article has been written and is waiting for you. | Open it on the Blog page. |
| An article could not be generated | Writing stopped. | Start the article again on the Blog page. |
| An article could not be published | The article did not reach your store. | Open the article and try again. |
Manual runs, such as pressing Check now, do not raise shopping notifications, because you see the result on the page.
What is in the weekly summary?
The weekly summary is an email that tells you how many products AI shopping can show, what changed, and what to fix next. It is free on every plan.
- When: Mondays, from 08:00 UTC.
- Where: your Shopify store email.
- Subject: your store name followed by a count, such as "Marnwell Kitchens: 11 of 15 products ready for AI shopping".
- Link: it opens RankX AI in your Shopify admin.
It is the only email the app sends you. Trial, billing and content updates appear in the app.
How do I turn the weekly summary off?
Open Settings
Go to Settings and find Automatic changes and emails.
Untick the box
Untick Send me a weekly summary. It saves at once.
The email's footer also tells you how to stop it. To turn it back on, tick the box again.
Common problems
| What you see | Cause | Fix |
|---|---|---|
| "We could not read your notifications just now." | A brief read problem. | Reload the page. |
| "We could not update that notification just now." | Marking it read did not save. | Try again. |
| "We could not mark your notifications as read just now." | Mark all as read did not save. | Try again. |
| A notification has no arrow | It has no screen in the app to open. | Read its text. Nothing more is needed. |
| No weekly summary arrived | The box may be unticked, or the email went to a different address. | Check Send me a weekly summary, and the store email in your Shopify admin. |
What to do next
- Review every setting in the app.
- Read what to do when credits run out.
- Find more fixes under troubleshooting.
Questions
Where are my RankX AI notifications?
Press Notifications at the top right of Home. The page lists your latest 30 notifications.
What emails does the RankX AI Shopify app send?
One: the weekly summary, sent to your Shopify store email. Everything else appears in the app on the Notifications page.
How do I stop the weekly summary?
Go to Settings, find Automatic changes and emails, and untick Send me a weekly summary. The email footer also tells you how to stop it.
Last updated